I bought the Supreme six months ago and it always made great coffee that I can personalize to my liking. A few weeks ago the Supreme would not power up. Kuerig replaced it after one call-great service. I am very pleased with the coffee maker and Kuerig
I replaced my older model Keurig with the Supreme. Loved it - easier to use and more versatile. After 4 months, the descale light came on. I referred to the instructions - used white vinegar - but the light stayed on. After a second and third attempt, the light continued to blink. When I called customer service, I spoke with a very friendly, professional and knowledgeable representative. She ordered a new unit for me - it arrived in 2 days. I am very satisfied.
I received my Keurig as a gift and sadly it would not work. When I inquired what I should do, customer service jumped into action and had a replacement on its way without hesitation. What better way to experience such service than to be treated so well. Kudos to Keurig and their team.