Bought this in February 2021 and have had it replaced twice already, IT'S ONLY JUNE! Both the original and the 1st replacement had electrical issues and shorted out. Tested the outlet before getting the 2nd replacement to be sure it wasn't that and it tested just fine. Hopefully the 3rd one is a charm but if it craps the bed too, I want a complete refund and I'll be done with Keurig.
Response from keurig.comBy Keurig, Consumer Care, June 18, 2021
Thank you for your review. We are confident our team will be able to address your concerns. If you ever need further assistance, please do not hesitate to call our Consumer Care at 866-901-2739, we will be more than happy to help.
K-Supreme Single Serve gets my day started quickly
on June 16, 2021
Posted by: tnep
Verified Purchase:Yes
I bought this unit about two months ago and I love it! I love the contemporary design and large water reservoir - fewer water refills saves me time. I can use various sized coffee mugs/cups and clean up is a breeze. I love having different size options - 6, 8, 10 or 12 oz and the coffee tastes great thanks to the multistream technology which puts more holes in the k-cup allowing for better saturation of the coffee grounds. I did have a problem with the descaling light coming on but I contacted customer service and within 15 minutes they had a new machine on the way. Best customer service experience I've ever had!
For some unknown reason, my K-Supreme single serve coffee maker died on me after 1 1/2 months. Such is life. I had a very easy time working with the Keurig folks to get a replacement. No muss, very little fuss. I'm glad to receive the replacement because I missed that coffee maker. I had an older Keurig that took forever heat up water. It's still working, though and I used it while I waited for the replacement.
I love this coffee maker, I can truly taste the difference. Only reason I couldn't give it a 5 is that it was a replacement for one that only lasted 4 months. But customer service was great!