For whatever reason the off and on switch for our new Keurig unit failed. Called your help line and within 2 minutes your very helpful representative was sending a replacement unit to us. It arrived quickly and we are back enjoying coffee from our “brand new” kuerig. Thanks!
My coffee maker stopped working very shortly after I bought it. A phone call to Keurig, with a very pleasant customer service rep and a new Keurig machine was on it's way to me. While no one likes having an issue with a product, I am very pleased with how this was handled. Anna S
I am sad that the machine broke after less than 6 months, specially since it was a gift. Customer service was helpful and fast. I got my replacement machine was shipped quickly and I have coffee again.