When I couldn’t get my Keurig to power up, I called Keurig. At first I was getting frustrated due to the amount of questions and information they requested. Then we made it to the troubleshooting part. I believe there were 3 steps. The lady at Keurig said something to the effect of “that concludes our troubleshooting, hold please while I figure out to do.” When she spoke again, she said “we will be happy to send you a new machine. Just follow the instructions on the email you should have just received.” I followed the instructions, after a couple emails and 3 or 4 days, I had a brand new machine.