I purchased the k-supreme single cup model and it was defective. I was so disappointed. But this company truly stood by their warranty. Shipped me a brand new one, with no hassel. I recieved it in record time and I love it.
Keurig's customer support is awesome. I bought a new coffee maker, and it didn't work out of the box. Without hesitation Keurig sent a new one. It works beautifully, and I can't believe how quiet this unit is compared to others I've had.