Bought my Keurig at Christmas, it died 6 months later, so sad! Called customer support, responded to a couple questions, brand new replacement showed up a week later, I was impressed. I am use to getting a song and dance, then waiting a couple months if a replacement is promised from other vendors, Keurig this is not normal.
I love this coffee maker. There are various brewing options. It brews the coffee quickly and takes up very little counter space. What more could I ask for?
Used Keurig single serve for years but always struggled with refilling the water reservoir. My visually impaired husband especially had difficulties with the slant and seating the reservoir. This K-Supreme redesign was a hallelujah moment for us. Didn’t think the brewing could be better but adding the multi stream feature brews a better cup of coffee.
We bought our first one - and had an issue with the descae feature. Apparently the instructions supplied were not the correct instructions. My husband spoke with them and they were kind enough to send us a new one. We used it for a few days and then we got the descale indicator again. I would NOT recommend this model - although I did enjoy my last Keurig and had it for years; this model is not good at all and I plan to return or exchange it if possible. And - the coffee is not even that hot...just not a good model for this good brand. I am hoping that the customer service department can help us.