Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Average customer rating
4.3
(6,405 Reviews)
Rating breakdown 6,405 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
562
83%of customers recommend this product.
(
4,954 out of
5,991)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Customer Rating
4
Nice features the look and space saver on counter
on January 31, 2023
Posted by: Chomba
Verified Purchase:Yes
I’m very happy with my updates purchase just wanted a new one
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Irbi
Verified Purchase:Yes
The service by the rep. was very helpfuland replacement was very promt.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: gung ho
Verified Purchase:Yes
I just received my replacement keurig and I am very satisfied with is and the quick service as well as the courtesy of the personnel when they took my complaint. Thank you
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: ak66
Verified Purchase:Yes
This is the third (3rd) Keurig K-Supreme coffee maker we have had in a year.
I have returned two (2) Keurig K-Supreme coffee makers within the last year.
Both failed during the de-scaling procedure.
Our home is supplied with softened, UV treated water.
I am a retired Performance Improvement/Quality Management administrator.
Judging by my experience, and the number of hits on searches of this problem with the K-Supreme, I would conclude that there is a fatal flaw in the de-scaling procedure.
Before you dismiss my observations, please consider:
I wrote and reviewed hundreds, if not thousands of Standard Operating Procedures (SOPs); participated in dozens of Root Cause Analyses of bad outcomes in my career; and testified as an Expert Witness in County and State Courts. I know the importance of complete clarity in SOPs.
I would appreciate a reply to this communication that includes a detailed procedure for de-scaling the K-Supreme coffee maker.
Thank you for your attention.
I have returned two (2) Keurig K-Supreme coffee makers within the last year.
Both failed during the de-scaling procedure.
Our home is supplied with softened, UV treated water.
I am a retired Performance Improvement/Quality Management administrator.
Judging by my experience, and the number of hits on searches of this problem with the K-Supreme, I would conclude that there is a fatal flaw in the de-scaling procedure.
Before you dismiss my observations, please consider:
I wrote and reviewed hundreds, if not thousands of Standard Operating Procedures (SOPs); participated in dozens of Root Cause Analyses of bad outcomes in my career; and testified as an Expert Witness in County and State Courts. I know the importance of complete clarity in SOPs.
I would appreciate a reply to this communication that includes a detailed procedure for de-scaling the K-Supreme coffee maker.
Thank you for your attention.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Sclean
Verified Purchase:Yes
Not Happy with the temperature, I like my coffee hot and this does not make it very hot. Also never had any issues with calcium and after 3 of these this is an ongoing problem. Every 4-6 weeks says to descale. Then when I do it won’t work. I have had a cheap o Mr coffee maker in my rv and never anny problems with, over the last year I brought it in to use while waiting on a replacement Keurig. After years of alway using Keurig I don’t think I’m going to purchase any more. I believe the new models are designed differently inside.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Burned up
Verified Purchase:Yes
I had the exact same issue with two Keurigs using the descaling function. Customer service shipped me a new machine quickly, the process was simple, and I am very appreciative. Definitely first call resolution! Thank you
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Replacing defective coffee maker very easy
on February 1, 2023
Posted by: MikeCathy
I was enjoying my Keurig brewer until it quit working 10 months after purchase. I contacted Support and I received a warranty replacement within 3 days. Very pleased with the Support and new brewer.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Phil M
Verified Purchase:Yes
Our K-Supreme coffee maker quit working during the descaling process. We contacted Keurig about the issue and discovered our coffee maker was still in warranty. Keurig shipped us a new replacement within a couple of days and we are loving our new unit. Thank you Keurig for great customer service on a great product!
I would recommend this to a friend!
Written by a customer while visiting keurig.com