We bought occurring single serve coffee brewer about two months ago. For some reason it failed. One called the customer service with a few photographs in an explanation and they speedily sent us a new unit that works perfectly..
Purchased this in January and having the same issue as everyone else. Could not stop Descale light from blinking. I called customer service and they were very helpful. Basically go to page 4 of your user manual. I’ve attached a screenshot. It is a multi step process but the light finally stopped blinking. Woohoo!
This model is so easy to use!! My 2.0 bit the dust and I purchased this one as a replacement. I am LOVING how easy it is to refill the water reservoir and now I have multiple choices for the amount I want to brew along with an OVER ICE setting!! I was really sad that by 2.0 bit the dust- but not anymore!!! So happy with the slim design and great tasting coffee!!
Purchased our new Keurig Supreme last Nov. Stopped working. Contacted Keurig. Went thru the troubleshooting steps. Determined unit needed to be replaced. Our unit was under warranty. Keurig shipped a new unit immediately. And the new unit cones with a 12 month warranty. Just love a company that stands behind their product.