This is my 3rd k-supreme Keurig. The first one I bought stopped working a month after I bought it. I was sent a replacement it also stopped working a month after receiving it. I asked for a different Keurig and was sent the same model. I do not like this product
While the first unit failed in 8 months, the warranty replacement process was flawless. I didn’t have a receipt but Keurig accepted a photo of the serial number. The replacement arrived in 2 days!
My Keurig (less than 9 months old) suddenly stopped working. After some troubleshooting, determined it was the machine. Contacted customer service and within 24 hours a brand new machine was sitting on my front porch. I’m still in awe with this excellent customer service. Thank you so much.
Had a warranty replacement it was received fairly quick just had to get coffee on the way to work as I didn’t have a back up brewer to make my morning coffee