I had a Kuerig for 10 years. It worked beautifully. My husband bought this model for me. Descale light came on. Used the. Descale kit from Kuerig. Light would not go off. Then the add water light stopped working but descale light remained on even after several descaling. Then after 3 months, no power. Wouldn’t come on at all. Call customer service and had it replaced under warranty. New replacement worked for 3 months and now it has stopped working after the descale light came on. Used the descale kit and followed the direction. Fill water never came on. I hate this Kuerig model. So disappointed.
my first coffee maker failed after a few months. one call to a Keurig rep. and issue was resolved. they replaced it right away. new unit arrived quickly & I am back to enjoying fresh coffee daily.