I had my keurig for about 6 months and it stopped working. I called customer service and before I could tell them the problem they looked up my serial number and told me a new one would be shipped out. The service rep I spoke with was excellent and very helpful. My new unit was delivered in 4 days. I will always stay with keurig products as they are the best coffee makers on the market.
My machine went out after the descale, I called customer service and after a couple troubleshooting techniques they realized it needed to be replaced. Thank God I registered my machine. It arrived in just a couple days.
No taste difference with the "multi steam technology" VS a standard Keurig or 2.0 system and so SLOW! For a 12 oz cup of coffee, your better off purchasing a BUNN that can make a whole pot in 3 mins if time constraints are part of your life like mine.
Seamless replacement of my coffee maker. So happy with the service I was given and how I was treated over the phone. So happy with our new maker! Thank you
I have been using the K-Supreme for 4 months. It does not make a better cup of coffee than previous Keurig models I have had. I like that the reservoir is not an atypical shape and had a handle.The descaling feature is an absolute nuisance. This product does not revolutionize you morning cup but it will make something with caffeine that tastes familiar.