I bought a new Keurig two months ago when my 22 year old one stopped working. I thought I’d have to box it up to send back or take to the store. Actually all I had to do was send a photo of the serial number and two days later I had my replacement! I love the new model. I will rate it as a four, not five because it stopped working after 2 months but was promptly replaced.
Out Keurig Supreme that we had purchased this past March suddenly stopped working one Sunday morning in July. Called Keurig Customer Service, gave them the SN, e-mailed copy of purchase receipt & photo of SN. In about a week? Had a new Keurig delivered to our front door at no charge!
I bought the Supreme. It worked for about 5 days and would not power up. I tried to get it replaced. After about week on the phone and sending text messages. I called back and was put on hold for over 30 minutes. So, I returned it to the store where I bought it. I bought a different brand and I love it.
My Keurig stopped working after 9 months for some reason. Customer service answered quickly, conducted some troubleshooting, and then authorized replacement. New machine arrived 7 days later.
I drink a LOT of coffee. I still have a pallet, so flavor matters. This brews a great cup and stands up to the 20 or so cups being delivered for me and my immediate co-workers, daily.
I love this machine! It makes my coffee taste 10x better, and i love the over ice option. I was supposed to get free k-cups with my purchase however, but they never sent them which is why im giving 4 stars:(