My Keurig stopped working when I was descaling it and it was not quite a year old. I’m a stickler for cleaning the machine every 5-6 weeks so I was upset. I called Keurig and they had me do a couple tests and decided that they would send me a new replacement at no charge, and a new 1 year warranty would begin after I received it. Got the machine in 3 days and I love it. I was extremely impressed with the customer service I received. Would definitely purchase another one.
I researched a lot of singe-cup coffee brewers and bought this one and am please with it; I hardly every make a full pot anymore, it's so fast, quiet and convenient. I like the auto delivery of the pods and choices. I only wish it was easier to disassemble the pods to recycle.