Bought this to replace my single cup Keurig for my beach condo. I do not have a lot of counter space, but wanted features of the larger Keurig. This is perfect! I love it!
Our Keurig had a glitch in the descaling process. I called Keurig and they immediately sent us a new one. I believe we had the other one for about 5 months. They absolutely stand behind their product and were so nice over the phone. Keurig is the BEST!!!!
I purchased this coffee maker about 6 weeks ago it was making about 6-8 12oz coffees a day. It just died with no warning. I called Keurig and went through the trouble shoot program and they declared it dead. I emailed a copy of my receipt to them and walaa a replacement was on its way. It took just a few days and I am enjoying my coffee again
Descaling instructions did not work correctly as the add water light never came on, which resulted in the pump burning up. Keurig replaced my until and I had it only two days after the first one failed. Excellent warranty and service.
I love my coffee maker it hasn't been easy but your call center and customer care are wonderful to deal with. Only issue I feel the descaling light seems to come on too often.
So far our replacement is working well. Unfortunately, this is the 3rd one we have received since our original purchase in Nov. 2020.. I would not recommend this model to my friends until the bugs are all worked out.But when it is working, it is great.