Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Average customer rating
4.3
(6,405 Reviews)
Rating breakdown 6,405 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
562
83%of customers recommend this product.
(
4,954 out of
5,991)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Customer Rating
1
Works great….until it doesn’t !!
on February 10, 2023
Posted by: Suzzz123
I can’t even remember when I got my first k-supreme because as of yesterday I have my 3rd replacement….I have always loved my Keurigs until this model…there are many flaws with the k-supreme and I can’t begin to enumerate the reasons for the flaws…I’m not a Keurig engineer…..I am just a simple 5cup a day coffee drinker who gets VERY grumpy when this model just dies for no apparent reason….customer service runs hot-and-cold….but my biggest complaint is they say we’ll call you back and they never do… and then I call back again and eventually after they read me their script for the umpteenth time, I do get some help…I received my replacement today February 2023 for the one I got in November 2022…so here’s hoping. Overall, I would give 5stars to this brewer when it’s working HOWEVER it only deserves 1star since it never seems to be able to go the distance.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 13, 2023
We appreciate your review and apologize your K-Supreme coffee maker did not meet your expectations. Thank you for allowing us the opportunity to assist! We'd love to know how your new brewer is doing once you are back to brewing. Please don't hesitate to give us a call at 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: Bryndle821
Verified Purchase:Yes
First time I used it the brewer sounded like a train and it’s only getting louder! Tried to talk to someone about returning it and the recommend descaling it…a brand new brewer! Going back to a regular coffee pot and trashing this!!!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 13, 2023
Oh no! We don't like the sound of that. We would suggest that you get in touch with our Consumer Care team. They are fantastic at troubleshooting these types of issues. They can be reached at 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: Liz40
Verified Purchase:Yes
After 2 weeks it broke! You put the capsules in and a drip cones out! I will be calling the company Monday to get a full refund!
I had my old system forever. I guess the new products are terrible!
I had my old system forever. I guess the new products are terrible!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 13, 2023
We're sorry to hear that your K-Supreme coffee maker is not working as it should. Please call our Consumer Care at 866-901-2739, we will be more than happy to help!
Written by a customer while visiting keurig.com
Customer Rating
1
Would not recommend
on April 6, 2023
Posted by: boymom22
I bought this brewer for this slim shape, as our kitchen is small and wanted something that didn't take up much counter space. It was a replacement for a larger Keurig brewer that had 10+ years of use out of it, with no issues. This brewer has given us nothing but problems. I have had to call customer service several times and have since had 3 replacement brewers and each one has had the same issue. Brewer will work normal for a month or two and then will begin dispensing coffee that barely covers the bottom of the cup. It doesn't matter what size option you choose, brewer will not complete a full brew. Replacement brewer #2 even started to smoke, while simply trying to brew a 10oz cup of coffee. I have kept up on the cleaning, and descaling process as needed on every brewer, and still experienced the same results. I would not recommend this brewer, until Keurig take the time to thoroughly inspects the mechanicals and update the systems appropriately.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 7, 2023
We are sorry to hear about the issues you have faced. We really wouldn't expect this from one of our products. Please reach out to our Consumer Care team at 866-901-2739. We will be happy to find a resolution that best suits your needs.
Written by a customer while visiting keurig.com
Customer Rating
1
Never Happy!
on April 9, 2023
Posted by: JanetCD
I haven't been happy with this coffee maker since I first bought, less than 18 months ago. Especially the reusable cup feature, it spits all over the place and no matter the coffee grind or k-cup, the coffee always comes out on the weaker side (even with Strong selected. Today, I descaled it and now it refuses to turn on. Have googled and tried all methods to restart, but nothing. My last Keurig didn't last much longer. Only one of the originals worked really well. Very disappointed!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 10, 2023
This is definitely not the experience we want you to have with your K-Supreme coffee maker. Did you reach out to our Consumer Care team about this? Please give them a call at 866-901-2739. We are here to help!
Written by a customer while visiting keurig.com
Customer Rating
1
I wish I had read the reviews.
on April 13, 2023
Posted by: HenryD
Descaled the machine and now it won’t turn on. Sounds like a VERY common issue.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 14, 2023
This is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Consumer Care team at 866-901-2739. They will be happy to assist you with your K-Supreme coffee maker. Thank you for reaching out!
Written by a customer while visiting keurig.com
Posted by: BobE123
Verified Purchase:Yes
I bought this to replace my keurig that was about 8 years old. They have cheaped out the materials so much this thing is as light as a feather. When you pull the reservoir off the machine slides across the counter because it’s so light. It’s very obvious that user experience has lowered in importance and manufacturing the cheapest machine possible is the new objective. It honestly feels like a $20 coffee maker that you’d see in a hotel room. Sorry to say I will prefer using my nespresso machine.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig Consumer Care, October 27, 2023
Thank you for reviewing your Keurig coffee maker. We work to provide our consumers with the best product and experience possible and appreciate you taking the time to leave us some valuable feedback. We will pass your comments onto our quality and engineering teams for review. If you ever need any assistance, please reach out to our Consumer Care team at 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: Trishy B
Verified Purchase:Yes
This makes a nice hot cup of coffee and a space saver for those of us with limited counter space!
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, August 5, 2024
We're happy to hear that you are loving nice hot cups of coffee with the K-Supreme coffee maker! Thanks for brewing the love!
Written by a customer while visiting keurig.com