I bought this coffee maker in October of 2020. Something caused it to quit working. After talking with the customer service person, and doing a few double checking, it was verified as not working. I took some requested pictures and submitted them. After a week I received my new replacement maker.
Bought this back in June and it made some great tasting coffee for about a month before it started to glitch. After roughly a month, it began to pour quite a bit of water into our cups, with only one fine stream of actual coffee mixed in, making for a very watery and unsatisfying cup of joe. We tried descaling first, then changed the filter and when that didn't work we inspected the machine to see if something had broken. Nothing had broken and we are at a loss as to how to fix it. Looking into getting a refund or replacement.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, August 19, 2021
Let's get you some help with your K-Supreme coffee maker. Please call Consumer Care at 866-901-2739 to get started.
My other Keurig stop working I called Keurig company it was easy to talk with them. The only thing was with the replacement was the first order shipped was lost or canceled I am not sure. I contacted them back and they sent me one that did get here today. I was without it for about a month but happy they did replace my other one. It just stopped working would not cut on at all.