I bought my Keurig 4 months ago and it stopped working. I called customer service and all I had to do was email them a picture of the unit and serial number and they sent me a brand new Keurig! How easy is that! I will forever be a faithful Keurig customer!
Our coffeemaker was less than a year old and still covered by the warranty when it stopped powering up. We contacted Keurig and they agreed to replace the item with no argument or problem. We received the replacement in less than a week and are enjoying our Keurig coffee once again. Thanks Keurig!
It worked really great until it was time to de-scale it. During the process, the coffee maker burned up. I was following the directions explicitly. When I reached the step where the Add Water light SHOULD have come on, it didn't. Hence, the coffee maker burned up. When I called Keurig they agreed to ship me a brand new coffee maker. No problem. They stand behind their warranty!