Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Average customer rating
4.3
(6,405 Reviews)
Rating breakdown 6,405 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
562
83%of customers recommend this product.
(
4,954 out of
5,991)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Customer Rating
5
Great customer service
on December 1, 2022
Posted by: The Crab Cake
Our Keurig coffee maker abruptly stopped working. When I contacted Keurig support, they promptly opened a case file and asked me to provide them with the necessary documentation. Once that was provided Keurig sent me a replacement coffee maker.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Meep
Verified Purchase:Yes
Needed a replacement for my previous Keurig. Very happy with new coffee maker. Use it often during the day
Written by a customer while visiting keurig.com
Posted by: dckemp
Verified Purchase:Yes
This is a replacement for a similar model that ceased to operate correctly. The replacement works perfectly producing full cups of well brewed coffee. I like and use all the features on this brewer.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: DRPhone
Verified Purchase:Yes
I'm totally blind. I got this being my old one started having issues. This one when I first got it out of the box! I noticed none of the buttons whir marked as far as accessibility needs for a Blind person at all. So know idea what was what. After I got the button stuff determined what was what! Then I started using it. In reading the manual it says you must have at least 6 OZ of water in the tank to be able to make a cup of coffee. Please keep that in mind. Hear is what I found in my testing. The manual says the tank will hold 66 OZ of water. So if you figer on a 8 OZ of coffee that means you could be able to make 8 cups of coffee. 8 times 8 is 64 OZ. In my testing you can only make 7 cups. 7 times 8 is 56 OZ of water used. But wait, the manual says you need at least 6 OZ of water. So if you subtract 56 from 66! That least 10 OZ of water in the tank. So why can't I make the 8th cup of coffee?
So the manually is incorrect! You really need at least 12 OZ of water in the tank and a little more to ensure you have water encase you want to make an 12OZ cup.
So if this helps people! You can make the following if the tank is full.
6OZ cups; 9 or 10.
8OZ cups 7.
10OZ cups 6.
12OZ cups 5.
6OZ cups; 9 or 10.
8OZ cups 7.
10OZ cups 6.
12OZ cups 5.
The coffee maker is very quiet and uses more like a tankless hot water system. It only heats the water as you need it. It doesn't use a internal tank to heat the water like some of the other makers. So for a totally blind person this can make it hard to determine if the coffee maker is making your coffee or not. After all, not like I can see the ADD Water light blinking being I'm totally blind.
So to help me make this maker some what usable for a totally blind person! I used some shaped sticky bump dots. I put a donut shaped one on the strong brew. Then I put one shaped like a kiss on each of the brew sizes. Then I put a dome shaped one on the Ice coffee. Then lastly not that I needed it! I put a square shaped one on the brew button itself.
Now if I could just come up with a easy way to determine when the ADD water light is blinking. Other than keeping track of the number of cups of coffee I've used out if the tank. Would be nice if it had a low pitch tone that went off when the ADD water light came on. Would also be nice to be able to turn that off for those people who don't want something like that. Yeh I said low pitch tone being I can't hear higher pitch tones. Would also be nice if Keurig really looked at accessibility stuff as far as putting physical markings a person can clearly feel to be able to tell what each button is. Like a large razed number that takes up most of the button for the cup sizes. That could then serve the totally blind and the people who are limited on sight.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, December 7, 2022
Thank you for sharing such a detailed review. We appreciate your feedback and will make sure it is passed along to the appropriate teams. If you ever need any assistance with your K-Supreme coffee maker, please feel free to reach out to our Consumer Care team at 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: Railgunner
Verified Purchase:Yes
I had an issue with brewing on old machine. Received a replacement quickly. Very happy
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: 1Mike2
Verified Purchase:Yes
the representitive was friendly, knowledgable,careing. Fast and easy to communicate with.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Soozie Q
Verified Purchase:Yes
My new machine broke after having it for a month. I called customer and they took me through the steps to get it replaced. It was a very easy and nice process. I got a new one with in a week. K-supreme Single Serve Coffee Machine.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: ScottE
Verified Purchase:Yes
I purchased a Keurig K Supreme. I worked great for about 18months after which time I started having a problem. After calling Keurig and walking through some troubleshooting steps, they deemed the unit defective. They then shipped out a brand new unit. The unit arrived 5 days later. I am extremely happy with my Keurig _Supreme, but I am equally happy with the level of service I received and with Keurig's willingness to stand behind their product.
I would recommend this to a friend!
Written by a customer while visiting keurig.com