Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Coffee Maker with MultiStream, 4 Brew Sizes, 66 oz Reservoir - Black
Average customer rating
4.3
(6,403 Reviews)
Rating breakdown 6,403 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
560
83%of customers recommend this product.
(
4,954 out of
5,990)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Coffee Maker with MultiStream, 4 Brew Sizes, 66 oz Reservoir - Black
Posted by: HarveyH
Verified Purchase:Yes
About 3 months ago I purchase a new K-Supreme to replace a 6+ year old Keurig 2.0. I was very satisfied the new unit, especially the instant warm up. However, after 3 months the descale light came on. I followed the instruction verbatim. The unit would not exit the descale program. So I called customer support. We did some troubleshooting, but the issue did not go away. The rep then advised that Keurig would replace the unit, and that I did not have to return the purchased unit, just dispose in the appropriate manner.
A week later the replacement unit arrived.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Machine melting pods & spilling grounds all over
on September 4, 2021
Posted by: Tannie
This is my 5th Keurig and my first experience of pod covers being melted and grounds spilling out all over. DO NOT BUY THIS MODEL!
No, I would not recommend this to a friend.
Response from keurig.comBy Consumer Care , September 8, 2021
Hello and thank you for your review. The behavior you are describing certainly doesn't sound normal and we would love to help resolve this issue for you. At your convenience, please contact our Consumer Care team at 866-901-2739 to speak with a representative. We look forward to helping you!
Written by a customer while visiting keurig.com
Customer Rating
3
Works great but broke after descaling
on September 4, 2021
Posted by: Andrewd
I used this for about 6 months before it broke. The machine heats up fast and coffee tastes great, much better than older keurig brewers. Would be 5 stars except that it broke after descaling. It prompts you to descale monthly. I wouldnt do it.
No, I would not recommend this to a friend.
Response from keurig.comBy Consumer Care , September 8, 2021
Hi Andrew. Thank you for reviewing your K-Supreme coffee maker. We're sorry to learn that your brewer is not functioning correctly and would be more than happy to assist you. At your earliest convenience, please contact our Consumer Care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to speaking with you!
Written by a customer while visiting keurig.com
Posted by: DrEllen
Verified Purchase:Yes
I have had quite a number of Keurigs over the years for home and vacation homes.
The new K-Supreme is one of my favorites. It has a small footprint, weighs much less than my previous Keurigs and it is s perfect as a single-serve coffee maker.
The new K-Supreme is one of my favorites. It has a small footprint, weighs much less than my previous Keurigs and it is s perfect as a single-serve coffee maker.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Karmaus49
Verified Purchase:Yes
I agreed to try this newest model as per request and have had it for one week. We are not impressed with it because it is very flimsy, there is no option for temperature and it doesn’t have the ability to customize for each user.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Katbr
Verified Purchase:Yes
So far so good. Have only had a month .Love the coffee and the the brewer. Had problems in the past with brewer stopping after a month . So far so good with the placement.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Go but not
Verified Purchase:Yes
I received this coffee maker for Christmas and it has been excellent. It loss
power in 6 months buy service was excellent.
power in 6 months buy service was excellent.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Wichernook
Verified Purchase:Yes
Received my replacement. No problem. The phone conversation to get that done was so painful. Person on phone could not understand English well. What should have taken 10 minutes, took 30 minutes. 30 minutes I will never get back. If it had not been a warranty issue I would have given up. Will not purchase another keurig.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com