I run a busy Airbnb! I had a customer break the unit we had that everyone loved. It was easy to clean, reliable and looked great. I am so grateful that model is still available!
Only worked for about 6 cups of coffee. After that water was running out in a few places out from where the coffee stream would normally come out. Dripped and splashed all over the counter and mostly nothing but hot water in the cup. Also, the water filter unit that came with it would not snap on to the fitting at the bottom of the water reservoir. And the Universal Reusable filter that came with the unit would not fit into the K-Cup holder in the machine - it was deeper than the hole would permit.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 10, 2021
Hello and thank you for your review. The behavior you are describing certainly doesn't sound normal and we would love to help resolve this issue for you. At your convenience, please contact our consumer care department at 866-901-2739 to speak with a representative. We look forward to helping you!
I asked for my keurig supreme coffee maker, SILVER, to be replaced because it stopped working at only 7 months old. The replacement that was sent is black, smaller reservoir, cheaper plastic, doesn't stab the pods all the way and gets water everywhere! I feel like you've replaced my coffee maker with a much cheaper version. Not at all happy!!!