I bought my K- Supreme Single Serve Coffee Maker about three months ago. There was an issue with the descale fetcher so I called customer service and explained what was going on. My coffee maker was still under warranty and this company sent a new one ASAP. Thank you again.
After 4 months of use my coffee maker light went on to clean, followed directions to clean, then unit started smoking and quit working. Called customer service after explaining what happened a new unit was sent to replace the original. So far so good new unit is working perfectly.
I bought this coffee maker nine months ago. On the second descaling in which I used the Keurig Descaling Solution, the coffee maker stopped working. I was very pleased that Keurig replaced the coffee maker under the warranty at no cost to us.
Was so disappointed when the Keurig we had a short time would not work. I called and was sent to the right department and the CSR walked me through the whole situation. Also helped me send the correct info Keurig. Very impressed with the help. Thank you. I have bought Keurig only since I tried the first machine. I have gifted them as well.