I like the brewer. I wish that the brew select buttons would light up. You put the pod in. Select a brew level, e.g. strong, but the brew levels are not lit. You have to turn on under cabinet light to see the button, select, then press the button to start the machine.
There is a definite defect within this model. Ive gone through 5 K-Supreme single serve coffee makers. NONE of them close down completely when I use the My K cup, using my own coffee. Ive tried to make this information avaliable, but to no avail. It is definitely something i believe there hiding, cause it cant be fixed.They just want you to use their own cups.
I'm not happy with it and would like to return it for credit. The canister is smaller than I thought and the lid doesn't close completely. How can I return it for credit?
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig Consumer Care, January 14, 2025
We understand your frustration and apologize for your inconvenience Chris. Please call our Consumer Care team at 866-901-2739 for assistance.
This is my 3rd multi-stream brewer in 3 years. As evidenced by the powerful coffee flavor the multi-stream "concept" is sound. It's too bad that Keurig choses to pay for the technology by using cheap components with a shelf life less than a year! Maybe 3rd time is the charm..........
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig Consumer Care, January 14, 2025
We're sorry to hear that this has been your experience Jim. We are confident in our quality and stand behind all of our products. Our coffee makers and the parts within them are designed and tested to withstand many years of use. As you are aware, our Keurig home coffee makers come with a one year warranty. However, if a year has passed and your coffee maker should have issues, we recommend you reach out to our Customer Care team at 866-901-2739. We are here to help!
I received a replacement. The replacement power stopped working after 10 days. There is a problem with unit. They should have external reset button. I could not have coffee on New Year's Day. very disapointing. I have not Keurig yet.