Unit works ok but seems a little flimsy when the unit pierces the K-cup due to (I think) the fact that it has more than one needle point. I would prefer that the cup size not have to be entered each time you make a cup of coffee but remain on the last used cup size. Overall I have to get used to the quirks of this unit hoping that it lasts as long as my old unit which lasted 5 years.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, September 28, 2021
Thanks for your feedback. We will be sure to pass along your comments to the appropriate team.
I called because my Machine kept flashing the descale light even after performing maintenance. The machine was just under 1 year old. The technician talked me through a few steps and when it was apparent that the machine was going to continue to flash the escape button she said “we are going to send you a replacement”. I was shocked and very appreciative. The machine arrived within a week. Thank you for your commitment to your customers.
I had my K-Supreme for about a year and completely stopped working after I descaled it. I think I waited to long to descale I guess. BUT, I called the Keurig and since I registered it when I bought it they replaced it with a new one. I still love the Keurig!
We've always had a Keurig K-Cup machine. Love the convenience and the variety of coffee out there. But this was the first time I experienced the warranty behind the device. Following a descaling the machine shut off and would not turn back on. I called customer service and we spent several minutes on the phone attempting a a couple of troubleshooting techniques. She reasonably decided that the machine needed to be replaced. She made the arrangements and within a week I had my new replacement. Excellent customer service!