I called customer service about my coffee maker not turning on , they asked me a few questions and found out it was broken and told me to send them proof of purchase and serial number after that they would send me a new one in 7 to 10 days, very happy with there dealing with my issue and got my new machine as promised, love this coffee maker and company
I am very pleased with my Keurig machine! It is my 3rd! I was so sad when my 6 month old machine suddenly stopped working. I called Keurig and they immediately shipped a replacement. We are happy coffee drinkers again! Thank you! Deb
I received a new K-Supreme because my first one stopped brewing. Luckily the Keurig was still under warranty. The Keurig makers are wonderful and won’t drink a cup without one.
I bought this coffee maker about two weeks ago. We LOVE how it brews! This is replacing an older Keurig that we had been having for about 7 years. It is very slim and fits better in our kitchen. We liked that there were three colors to pick from. I was really aprtial to the higher model that was stainless steel, but didn't want to spend a lot more money for this look. The grey is a little darker than in the pictures and it looks a little "plasticy" compared to all the stainless we were trying to match. That might be the only drawback. I have a travel mug that barely fits this unit where the older model had more highth.
After 2 weeks it started to flash descale… nowDead
on September 27, 2021
Posted by: Deathspal
Verified Purchase:Yes
This replacement unit (replaced my 6month old supreme under warranty) started flashing descale after only two weeks. So I started the descale cycle. Got to the rinse part and it died… no lights no power…