Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Average customer rating
4.3
(6,405 Reviews)
Rating breakdown 6,405 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
562
83%of customers recommend this product.
(
4,954 out of
5,991)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Posted by: NTV Online
Verified Purchase:Yes
It’s a slender design & makes great coffee. Buying white is not a good idea. It shows every drip, splash, and spill in the surfaces. I am so embarrassed that I wipe the machine clean after every use. Why? I have no idea. I am the only person seeing it. I also thought that I had ordered a mini, got this one by mistake.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Nursey814
Verified Purchase:Yes
Very easy process! Received replacement quickly! I have bought several Keurig products previously and will continue to do so in large part to this experience.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: MattS
Verified Purchase:Yes
Been using Keurig devices since they first released.
We had the K-Supreme Single serve and it had been working great. Went to brew the one morning and it gave a puff of steam and died. Contacted Keurig customer service to see if there was any troubleshooting I could do, but instead they warrantied me a replacement, which arrived extremely fast.
I am now back to my normal routine of using Keurig to brew in the morning, and the replacement is even quieter than my previous K-Supreme.
Awesome customer service from an awesome company! Truly appreciate the dedication to their products. Only brand of coffee maker I purchase.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Worked for 2 months
on October 1, 2022
Posted by: SherryP
My husband and I are Keurig fans. We have purchased several over the years for work and 2 at a time in our home. I purchased this particular one for our newly remodeled kitchen. It worked fine until it was descaled. We have wasted at least 25 pods trying to clear it, bought new coffee thinking the box we had was bad. But it's the machine. It either puts out almost pure water, or half the grounds in the pod. Don't waste your money on this one!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, October 11, 2022
Hello Sherry, and thank you for your review. The behavior you are describing certainly doesn't sound normal and we would love to help resolve this issue for you. At your convenience, please contact our Consumer Care team at 866-901-2739. We look forward to helping you!
Written by a customer while visiting keurig.com
Posted by: AMNS
Verified Purchase:Yes
It is truly refreshing to deal with a company that stands behind its product. Keurig certainly displays excellent customer service and product follow up.
Written by a customer while visiting keurig.com
Posted by: DOster
Verified Purchase:Yes
I love Keurig & have had a handful of coffee machines from them. This is the only time I had an issue with one. Kharl helped me with what info was needed for the warranty and replacement. It was simple to do. I loved the instructions with photo examples! I got my new Keurig quickly and I’m back to having my hot, fresh cup of coffee every morning. That definitely makes for one happy nurse. Thank you to everyone from Kharl who explained the process to those who actually process the request to those who ship it :)!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Alexa
Verified Purchase:Yes
Bought my K-Supreme awhile ago and I love it. Quick and easy when I need to get out of the house and on with my day. Just fill the water container about once a week and you are good to go. I would recommend this product to all my friends
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
It's DEAD in 2 months!
on October 2, 2022
Posted by: WASTED MONEY AND TIME AGA
This "SMART K SUPREME" was a replacement for the K supreme that was defective. I had to send emails and telephone calls FOR MONTHS!
They sent this "SMART K SUPREME BREWER.
Well, I've only had it less than 2 months and today, October 2, I was making my first cup to start my day and mid brew it just DIED!
ANOTHER PIECE OF JUNK UNBELIEVABLE!
They sent this "SMART K SUPREME BREWER.
Well, I've only had it less than 2 months and today, October 2, I was making my first cup to start my day and mid brew it just DIED!
ANOTHER PIECE OF JUNK UNBELIEVABLE!
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com