While this product was a replacement for my K supreme plus that stop working I am more then happy with it even through it does not have all the features of the plus. I was tempted to send it back but the color goes so well in my kitchen I decided not to.The coffee it makes is so good.
This was a replacement for my 3 month old K-supreme that quit working. I love the color (silver sage green)...but it only hummed for a few seconds and then turned off. Would not turn on again. Unfortunately, this color was not available for another replacement. I'm hoping this 3rd coffee maker will last longer as we love the coffee it produces...when this model works! The customer service rep I spoke to this last time was so helpful and sympathetic. I don't remember her name but she was the best!
Good but not great. I find the newer machines to feel cheaply made but cost more. It has a lot of pluses such as its supper fast to brew, no warm up time, the mutistream makes a great cup of coffee and I the size of these machines makes it great for our home.
This coffee maker is easy to use. We attached the water tank to the back and it fits nicely on our countertop. Takes up very little space. The color coordinates well in our kitchen.
We bought this in March 2021, from June through October of 2021 it wasn’t used as we were on vacation, when we returned, I plugged the coffee maker in and it went on for a split second and then off, it wouldn’t turn on. Long story short, It was registered, so we call the Customer Service number, and to my surprise, I actually talked to a real live person. Within a week we had our replacement and once again enjoying great coffee. Thanks to a excellent CS TEAM.
I bought my first K-Supreme in 2020. he coffee tasted great, I loved the features, but I could not use my reusable K-cup from my previous machine so I had to buy a new one.
It made great coffee until one day it did not. I figured it was a fluke and since the machine was still under warranty, ordered a replacement brewer.
The replacement brewer worked great and then at the first descale in my new apartment it stopped working again. I called customer service and they agreed to ship me a second replacement brewer and I should have it in a few days.
I bought this brewer right after it came out. When the first one failed, I assumed I just got a dud. Now that a second has failed, it seems like it is more like a design flaw.
Here's hoping the next one doesn't fail on me.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 17, 2021
If you ever need assistance, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.