Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Coffee Maker with MultiStream, 4 Brew Sizes, 66 oz Reservoir - Black
Average customer rating
4.3
(6,403 Reviews)
Rating breakdown 6,403 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
560
83%of customers recommend this product.
(
4,954 out of
5,990)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Coffee Maker with MultiStream, 4 Brew Sizes, 66 oz Reservoir - Black
Customer Rating
1
I wouldn't buy this machin if someone forced me...
on November 5, 2021
Posted by: Brian G
I've taken some time to wait and write this review, due to the fact that I've been a LOYAL Keurig coffee pot owner for over 20 years... (That is now in question)
I purchased this unit in March of 2021 and have regretted it every day since then. As I sit here in November of 2021, I'm ready to smash it with a bat.
Today alone, I've had two K cups explode everywhere, and leak grounds all over the machine.
The new design has these extra metal prongs that poke into the top of the cups, and it tends to tear the top of the cups. This then allows the grounds to overflow out the top of the cup and make an insane mess. Due to the bizarre design of the machine, it makes cleanup very challenging.
For the record, I ONLY Purchased this machine, because my prior machine started to be a little loud when it would run. I've now switched back to that till I decide what to do next.
I'm very disappointed in this machine.
I purchased this unit in March of 2021 and have regretted it every day since then. As I sit here in November of 2021, I'm ready to smash it with a bat.
Today alone, I've had two K cups explode everywhere, and leak grounds all over the machine.
The new design has these extra metal prongs that poke into the top of the cups, and it tends to tear the top of the cups. This then allows the grounds to overflow out the top of the cup and make an insane mess. Due to the bizarre design of the machine, it makes cleanup very challenging.
For the record, I ONLY Purchased this machine, because my prior machine started to be a little loud when it would run. I've now switched back to that till I decide what to do next.
I'm very disappointed in this machine.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 18, 2021
Oh no! We don't like the sound of that. We would suggest that you get in touch with our Consumer Care team. They are fantastic at troubleshooting these types of issues. They can be reached at 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: sftlsbn
Verified Purchase:Yes
This is beautiful and works exactly as advertised, makes a perfect cup of coffee every time.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Highguy68
Verified Purchase:Yes
Every other cup brews a "rinse cycle"!! It's only 2 weeks old!!!!! COME ON KEURIG!!??!!??
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Piece of crap!
on November 4, 2021
Posted by: BS311
I’ve sent back 3 of these only to have them replaced by another crappy one. It brews 12 ounces for about a month and then stops. The last one they sent me is doing the same thing. I press 12 oz and it brews about 8. And yes I clean the thing! I’m not sending this one back. Pretty sure they would think I’m lying. I just add water and heat in the microwave.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 19, 2021
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Consumer Care team please? The number is 866-901-2739 and we are here to help.
Written by a customer while visiting keurig.com
Posted by: blinkadator
Verified Purchase:Yes
i bought this coffee in December of 2020 and it has been replaced two times. not a very good pot. you have a great warenty you have replaced it very fast.. three pots in last than a year is not a good product
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Anonymous
Verified Purchase:Yes
Thanks for your help when we had a problem with our unit.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Won’t stop descale mode
on November 3, 2021
Posted by: Fjaz
I used Keurig descale solution. After going through cycles and using almost 3 gallons of water it still says to descale. Also, it need to be turned on every time I want to make coffee.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 19, 2021
Did you activate the Descale Mode on your K-Supreme coffee maker before starting the process? To activate Descale Mode, begin with the brewer plugged in and powered off, then press and hold the 8oz and 12oz buttons together for 3 seconds. When flashing, press the brew button to start the descaling process. Once you completed the process, the DESCALE notification turns off and exits the descale mode. Please visit this link for information on your K-Supreme coffee maker and helpful troubleshooting videos: https://support.keurig.com/?category=EXT_US_K_Supreme&page=shell&shell=kdp-product&kdp-product=kdp-product-details
Written by a customer while visiting keurig.com
Posted by: Sonny78
Verified Purchase:Yes
Bought this Keureg x 1 year ago, stopped working, customer service was great and the were able able to replace with new one
I would recommend this to a friend!
Written by a customer while visiting keurig.com