When descaling my less than a year old K-Supreme Keurig single serve coffee maker, my Keurig coffee maker stopped working at the end of the descaling process. Thank goodness I had registered my Keurig when I purchased it. I called into the Keurig Customer service and they shipped me a replacement unit 2 weeks later. I am concerned about the descaling process because I've had 2 units stop working upon descaling. but they replaced this one quickly.
I bought my Keurig K Supreme almost one year ago. It quit heating. I called Customer Service about the problem. He said to send photo of Serial Number. In about a week I received a new Keurig. I am happy with the Keurig and Customer Service.
I loved the first one I bought in July. Was very upset that it quit after attempting the descale cycle for the first time. Very appreciative of Keurig for replacing it. Very happy again!
I bought this during lung cancer treatments and it died after the first cleaning. I haven’t felt like posting until now being so sick from my treatments so I have had to pull out my old one that isn’t great. I have loved Keurig for years but very disappointed.