Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Coffee Maker with MultiStream, 4 Brew Sizes, 66 oz Reservoir - Black
Average customer rating
4.3
(6,403 Reviews)
Rating breakdown 6,403 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
560
83%of customers recommend this product.
(
4,954 out of
5,990)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Coffee Maker with MultiStream, 4 Brew Sizes, 66 oz Reservoir - Black
Customer Rating
1
Multi Stream Technology Needs to Go!
on November 24, 2021
Posted by: davemac10
I've had this product for about 6 months. From the very beginning, I've noticed that the door for the kcup does not appear to be flush when completely closed. The multi-stream technology pours into the cup way too fast I gather from the multiple streams going into the cup. It looks like an overflow of water. You'll see 1 stream of coffee, another couple of water which dilutes the coffee. To alleviate the issue, I have to press down on the kcup door with a little bit of force to stop the water streams, and then you see 1 stream of coffee like it should. Again, I think this is because of the design and the door not being flush.
Also the cleaning procedure that I followed from experts doesn't work. I've used the cleaning products multiple times but the light still won't go out.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, December 7, 2021
This is definitely not the experience we want you to have with your coffee maker. Did you reach out to our Consumer Care team about this? Please give them a call at 866-901-2739. We are here to help!
Written by a customer while visiting keurig.com
Posted by: Cin1
Verified Purchase:Yes
My current coffee maker was just shy of expiring by 1 day when it stopped working. Keurig replaced with a new maker but no warranty.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Liz 52
Verified Purchase:Yes
This one is a replacement for one I bought in July. There was no hesitation I replacing the one I had when the tech. & I couldn’t make my original one fully operational. The “ time to de-scale” blinking light would not stop blinking. This is our 3 rd. Keurig in about 17 yrs & we love them.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: erinharp8705
Verified Purchase:Yes
Had my Keurig for less then a year when it stopped working. Contacted customer service and they walked me through the entire process. When that still did not work, they sent me a brand new Keurig under warranty.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Vicky69
Verified Purchase:Yes
I really love my keurig coffee make fast and efficient
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Delta 412
Verified Purchase:Yes
this is our third K-Supreme in less than year. The first one stopped working within a month of receipt. The second one was a warranty replacement, and it worked fine for about 7-9 months, and then it started giving less volume than selected. So # 3 has been its us for about 3 weeks and it works great, so far. Keurig gives great warranty service, but what if we were past the 12 warranty period? Buy a new one every year or so?
It looks like Keurig had a serious quality problem with this product. It was made in Indonesia, so that might be a good place to start looking.
It looks like Keurig had a serious quality problem with this product. It was made in Indonesia, so that might be a good place to start looking.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Allen M
Verified Purchase:Yes
Keurig was very helpful, efficient and courteous in providing a replacement unit under its warranty, following a malfunction. Many thanks.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: ELOISE2
Verified Purchase:Yes
Really enjoy the multistream technology. It brews a more flavorful cup of coffee.
My only dislike is that it spews coffee drops on the counter which is not a dealbreaker.
My only dislike is that it spews coffee drops on the counter which is not a dealbreaker.
I would recommend this to a friend!
Written by a customer while visiting keurig.com