I am happy they sent a replacement but this must be a refurbished unit, it seems to studder when pulling in the water and is slow to push the water through the coffee k cup.
I love this coffee pot but not when I had to get upset to finally get one that worked and then when I went to descale the darn thing went out again. I was pleased that it took under a week to get the new one and now we will see what happens when I descale it!!
When I contacted Keurig to advise them my unit had stopped working, I was greeted by a friendly representative that handled the situation promptly and I received a warranty replacement shortly thereafter.