My Keurig was 11 months old when it stopped working. I contacted Keurig and the process was simple and my 1year warranty was honored. The representative was friendly and knowledgeable. Great customer service and a great company that stands by their products!!
We bought this product April 2021 and we left the country for six months in may. When we come back, coffee maker did not work. I contacted Keurig and they just replaced it. This IS customer satisfaction. Thank you very very much.
They sent me replacement after many many calls but the same problem still exists on these coffee makers. They draw too much power and the house lights that are on the same circuit as the coffee maker keeps blinking until the coffee maker stops. Keurig is clueless.
I bought 1 K Supreme that failed out of the box. Leaked water all over my counter. It took 5 emails and 7 phone calls totalling more than 2 and half hours phone time and more than a month to get a replacement. Replacement is exhibiting problems after a week. THESE ARE TRASH! NEVER BUY ONE!
I received as a gift and after 30 days decal light on and would not go off. I have 4 other older keurig machines and never issues. I contacted Keurig and after lengthy conversation they replaced..very happy with K Supreme. Great machine a little more compact. Heats fast and quiet.