Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Coffee Maker with MultiStream, 4 Brew Sizes, 66 oz Reservoir - Black
Average customer rating
4.3
(6,403 Reviews)
Rating breakdown 6,403 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
560
83%of customers recommend this product.
(
4,954 out of
5,990)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Coffee Maker with MultiStream, 4 Brew Sizes, 66 oz Reservoir - Black
Posted by: Did it it
Verified Purchase:Yes
I bought the Keurig Supreme in January 2021 as my sister had one a really liked it. I bought a 3 year replacement warranty from store as heard people love their Keurig, but do not have a long life
When mine stopped working, contacted Keurig. Got someone the first call that spoke broken English and did not understand me either. Rated that call as one star.
Fortunately one thing that rep was able to do is manage to send me an email indicating what to do to activate the warranty. I could not find my original receipt, but fortunately the store was able to pull a off for me.
I filled out the info and sent it off. Called back after 4 days to confirm email was received. Fortunately it was. Received my replacement within 7 days from that 2nd call. Now drinking coffee again.
When mine stopped working, contacted Keurig. Got someone the first call that spoke broken English and did not understand me either. Rated that call as one star.
Fortunately one thing that rep was able to do is manage to send me an email indicating what to do to activate the warranty. I could not find my original receipt, but fortunately the store was able to pull a off for me.
I filled out the info and sent it off. Called back after 4 days to confirm email was received. Fortunately it was. Received my replacement within 7 days from that 2nd call. Now drinking coffee again.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: crustydentist
Verified Purchase:Yes
This is my second K-Supreme Single Serve Coffee Maker. They are wonderful coffee makers. However, both malfunction when using the coffee ground-holder insert. The silicone gaskets that are mounted on the 6 pins that are supposed to prevent the water from leaking around them don't work properly, leading to weak, diluted coffee as an end product. If you can find out how to prevent water from leaking around these gaskets, please let me know. Thank you,
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Eli Mack
Verified Purchase:Yes
By having the ability to move the water tank to the back of the Keurig it takes up less space on my counter.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Linda73
Verified Purchase:Yes
This is a great coffee maker. You can make any size in this maker.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: JAM1070
Verified Purchase:Yes
I bought my coffee k cup pot was having problems with descaling and making full cup. I called the comps and they replaced my coffee maker. Enjoying hot great tasting full cup of coffee again. Thanks for keeping us happy with our coffee maker
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Bucky 1
Verified Purchase:Yes
I had this product for about a year and after doing a descaling I could not get the
Keurig to turn on. I called Keurig and after walking me through some procedures that
did not work, they said they would replace the Keurig. In about 2 weeks a new Keurig
was delivered to my home.
Keurig to turn on. I called Keurig and after walking me through some procedures that
did not work, they said they would replace the Keurig. In about 2 weeks a new Keurig
was delivered to my home.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Terrible Reliability
on December 6, 2021
Posted by: KCKC
I purchased K-Supreme about 3 months ago. It lasted less than a week before it had major issues and needed to be replaced. Keurig has great costumer service, and with very little hassle sent me a new one. (Their costumer service is the only reason for a 2 star rating instead of a 1 star.) The second machine lasted about two months until it needed to be descaled. During the descale process, the machine stopped working and will no longer turn on. Now I will again have to be with out a coffee maker for two weeks until I get a new one on warranty. They should sell these in bundles of 2 so that when one breaks, you will still have another to use while you wait for the replacement to arrive.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, December 7, 2021
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Consumer Care team please? The number is 866-901-2739 and we are here to help.
Written by a customer while visiting keurig.com
Posted by: The Big B
Verified Purchase:Yes
Our Keurig Supreme needed to be replaced after about 6 months
It was replaced promptly after one phone call
It was replaced promptly after one phone call
I would recommend this to a friend!
Written by a customer while visiting keurig.com