Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Average customer rating
4.3
(6,405 Reviews)
Rating breakdown 6,405 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
562
83%of customers recommend this product.
(
4,954 out of
5,991)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Posted by: Daddyking
Verified Purchase:Yes
Wife received coffee maker for Birthday/Christmas. I was following directions to clean it while she was gone.
Didn't go well. Called up service department and 10 minutes later, it was being replaced under warranty. The new machine showed up on my door step 2 days later. Thank you.
Didn't go well. Called up service department and 10 minutes later, it was being replaced under warranty. The new machine showed up on my door step 2 days later. Thank you.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Bobo123
Verified Purchase:Yes
Great machine. Makes a great cup of coffee regardless of size.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Love this Coffeemaker; but Beware When Descaling!
on July 29, 2022
Posted by: LPar161
Verified Purchase:Yes
I love everything about this coffeemaker; but the Descale light does eventually come on and you cannot make coffee until you take care of it. It seemed to take much more effort than I felt was necessary; but I got to the end where you run clear water through the machine and had a complete failure. The machine just died--no power at all and the outlet, etc. was fine. The side of the machine seemed really warm to the touch and I thought it might have overheated. I went online and found my answer. There is a reset button that's part of the thermostat. The big (actually huge) problem is that you have to get to it. Found a video online and was able to get it to work again; but the outside cover/housing will not go back into place. I managed to get it to the point where it is okay; but it's not in a fixed position. It was still under warranty and Keurig, being the amazing company that they are, replaced it.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Myexperience
Verified Purchase:Yes
We got our original in 2021 and after 8 months it told us to do a cleaning. We followed the instructions but when we were done the coffee maker shut down and we couldn’t turn it back on. I called customer service and after giving them all the info they decided to send us a new one. Our new one lasted about 7 months before it told us to do a cleaning again. We again followed the instructions to a T but the coffee maker shut down and we had to get another replacement. Someone needs to review this cleaning procedure and make some changes as I’ve read online that it’s a known issue with keurig machines.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Carol943
Verified Purchase:Yes
Thank you so much for your quick and painless service. The first day we called and told you our problem, it had been approved and was ready to be shipped by that evening. Thank you Keurig.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Good coffee but causes any lights to flicker!
on July 29, 2022
Posted by: Flickeringlights
Every time I use Keuring my lights start flickering. No other appliance on at same time! I'm afraid to use. Great coffee though but not worth burning the house down.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Maxis
Verified Purchase:Yes
The warranty service and delivery was outstanding and shipping was excellent.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: MzPeach
Verified Purchase:Yes
During the middle of a routine descaling of my Keurig the power button failed to work. I tried everything the website recommended and then called and talked to a Keurig representative. The rep was very polite and professional, looked up my product registration to verify my coffee maker was under warranty and arranged for a replacement to be sent out immediately. My replacement is working great and I’m crossing my fingers that it will continue longer than 6 months. I really like the new style of the K-Supreme Single with the 5 entry points. Our coffee does indeed have a much fuller, richer taste than with the old style I had.
I would recommend this to a friend!
Written by a customer while visiting keurig.com