The machine is great, but it tok longer than I thought it should to replace. After my first phone call, I was under the impression that a new one would be shipped within a week to 10 days, but it took 2 more phone calls and then another 10 days of waiting before it finally arrived.
Purchased the Sage Silver, perfect color for my kitchen. Recieved, set up and plugged in. Followed all instructions for set up. Unit had no power. Tried different outlets, and tried other appliances in outlets. The unit would not start up. Called Keurig the very day I received unit. Was told they.had to file a Warranty claim. I sent proof of purchase and Serial number from unit as instructed. It has been 2 weeks, still have no coffee unit. Have not heard anything else from Keurig. If I would have purchased from store I would have just returned and gotten a replacement the same day. The way it is, I have been without a coffee untit for 2 weeks now.
Only been using it a week or so but love it. It's the beautiful green one and love how crystal clear the reservoir is, plus it holds so much water. Takes up less room and sleek and modern. Works great, different from all the previous models we've had through the years.
We bought the coffee maker and it stopped working about 3 months later. Contacted Keurig who required proof of purchase. It was provided 3 times then after 30 minute follow up calls each time we got our replacement shipped..
I just had my Xmas present from last year replaced. Keurig Supreme. Love thus maker. Keurig replaced it because it stopped working during descaling. Wonderful setvice!!