The manufacturer should revise the instructions on the descaling process to include a waiting period between rinsing. The unit overheats and soon stops working. This could easily be remedied by changing the instructions.
Super impressed with Keurig doing the right thing. Shows they care about their customers. So far so good. I do think Keurig is a good product. The best part is how Keurig handled our concerns. That speaks volumes.
We are longtime Keurig users and when our brewer lost all function we called Keurig. They came to our rescue immediately and after a bit of troubleshooting they offered to replace it. We are back online again and oh so grateful for the prompt and courteous service we received. We love our coffee and we love our Keurig.