The machine was 2 months old when the descale indicator light came on. We bought the Keurig descaling fluid and followed the online directions. The electronics in the unit shorted out and the coffee maker never powered on again. It took 4 calls to Keurig customer service to have a replacement unit sent under the warranty. Each time we were assured that everything was done properly and that the replacement was on its way. We received the replacement 6 weeks later.
This is my third coffeemaker by Keurig. My last one last for bout ten years. I am so impressed with the improvements that have been made. The coffee is hotter, the flavor is better, and overall, it works more efficiently.
This is my warranty replacement. I like this product but I do feel that it is not made as well as the one I had before. Also it does not get very hot and I see this one does not have a temperature gauge. I am a big Keurig fan and love your products.
I bought my original k-supreme back in August. It malfunctioned and The company replaced it. It took a few weeks and a few emails and calls but they shipped me a brand new replacement.