Our last Keurig machine broke and we were out of coffee/tea for sometime. Thankfully it was still under warranty and we were able to contact Keurig’s team and get a replacement sent to us. They absolutely honored the warranty and got it sent out to us within a day or two. Thank you!
I registered my coffee maker on line a few days after the purchase and it was easy. When my coffee maker would not work.I called customer service and they sent me an email with instructions. I was sent a new coffee maker before we even returned the original.
My k-Supreme coffee maker stopped working after approx 7 months. Called customer service. They offered a few solutions. When none corrected the issue, I followed their exchange policy and within 2 days, I had a replacement. Now THAT is great customer service!