My single serve keurig was only a few months old when it stopped working I called for help and since it was so new and I had registered it you replaced it.
I bought a new Keurig coffee making less than a year ago. One morning it just stopped working. I couldn’t even get it to power on. Googled troubleshooting and tried everything. Called Keurig and the sent me a replacement - no charge. Great company! Wonderful customer service experience!
I made two phone calls to Keurig Customer Service in early December about my 7 month old non-working coffee maker. Both I times I was told someone from their Service Department would call me. No one ever called. After waiting almost three weeks for a call I left an awful review of my situation when Keurig requested a review via email. A lady from Kuerig called me within two days of my review apologizing for the inconvenience. She immediately ordered a new coffe maker to be overnighted to my home. Thank you for your quick action and for restoring my faith in Keurig!
I bought the gray supreme single serve but when it arrived it did not function. I immediately called support and after full explanation, it was replaced; however, when the replacement arrived it was the black key ring and not the gray. This was disappointing and when I called support, no solutions were offered so now I am stuck with a coffeemaker that works but is not the one Inordered.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 5, 2022
Thank you for your review and feedback. We're sorry to hear about your experience. If you are willing to give us another chance to assist you, please contact us at 866-901-2739, we will be more than happy to help.
I have used keurig for years, Love it. The variety of coffee flavors are wonderful. So quick to make and each cup is like a fresh pot, can't get any easier than that.
They did a great job of replacing a malfunctioning unit. Helpful, effective and polite rep, minimal wait time on hold and a super efficient and fast replacement process. New unit is working well.