I bought the K-Supreme Single Serve Coffeemaker last year. I change the filter regularly and descale when the indicator light starts flashing. The last time the descale light came on I performed the descale as indicated in the manual. The light did not turn off. I cleaned it with vinegar next and again it didn't work. I called customer service and they walked me through a couple of troubleshooting steps. When that failed, they went ahead and replaced my coffee maker with a brand new one, no questions asked. It was SO easy and painless. No hoops to jump through!! If only all companies were so easy to deal with when a problem arises!!
My older coffee maker was having issues so I decided to buy a newer version. I did some research and landed on this one. This version is great. It has a removable filtered 78 ounce reservoir. It has multi stream technology for a better coffee. You can select 8, 10 or 12 ounce brews. And when you press the start button, the coffee starts dripping hot coffee into your cup within 10 seconds. It is also much quieter than my older model. The drip tray is much easier to pull out and replace when using my taller coffee mug. Overall a nice upgrade.
I loved this coffeemaker when I first got it but after 11 months the descale light came on and will not go off. I have purchased and used 3 bottles of the descales and tried vinegar 3 times with no luck. The machine also doesn’t work like it used to. I had to buy a whole new coffee maker. This was my 3rd Keurig; all of the other ones were great and lasted for years… very disappointed
I bought this a few months ago to replace our old one. The upgraded features are terrific. Quick and easy coffee each time. We also love the over ice feature.