Nice Machine but stopped working at 1st descaling. I only use it for one cup a day so this is not what I expected. Sad because the machine itself is a great concept.
I love it, slim and much quicker than a standard coffee maker. It was a challenge to figure out how to use a reusable k-cup with it, but watched a video on here that helped.
My K-Supreme malfunctioned during descaling. Customer service quickly walked me through the checking process and determined that it should be replaced. I got it in due time. Awesome customer service.
We bought this after the original Keurig we had died after 10 years. The new one would not turn on. I called Keurig customer service and after a few silly questions trouble shooting questions we came to the conclusion it was defective. They promptly sent out a replacement.