I was descaling my barely one year old Keurig and it died during the process...this was not good. We drink a lot of coffee, luckily I spoke to a customer service representative and they informed my that this does sometimes happen (known problem) and since my Keurig was about a month over its warranty they honored it still and replaced my Keurig for free. I am happy with my replacement!
We absolutely love our Keurig and use it every day. Just be sure to purchase an extended warranty as it will fail at some point. I thought it was just us but searching the online forums you will find a plethora of people saying the same thing. Fortunately. Our most recent K Supreme failed within the first year this it was covered by the manufacturer’s one year warranty. Our last two failed shortly after the one year cutoff. That being said, we tried going back to a traditional coffee maker but it just doesn’t fit our hectic schedule very well. Buy a third-party warranty and enjoy your Keurig.
My Daughter bought the K Supreme for me as a birthday gift! I am in love with it. Keurig make a wonderful product that allows me to enjoy a cup of coffee without having to make an entire pot! i also must say their Customer Service is great as well! I had an issue and they were able to resolve it with no problem! Thank You Keurig!!
Bought a unit and it did not work well. Contacted Keurig and they quickly made things right. Question - What should I do with the unit that was not working right?