Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Average customer rating
4.3
(6,405 Reviews)
Rating breakdown 6,405 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
562
83%of customers recommend this product.
(
4,954 out of
5,991)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Customer Rating
2
Broken
on June 11, 2022
Posted by: Kleinster
Cleaned my Keurig this morning. It worked all through the rinse and the just shut off. Yes the outlet works yes I turned it on yes I let it sit. It has NO power. Sounds like a lot of others have had the same issue. I love the Keurig machines but this one is horrible and was just purchased in October. Alot of money to throw in the trash.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 17, 2022
In this case we strongly suggest that you contact Consumer Care at 866-901-2739. We're here to help and we want to get you back to brewing!
Written by a customer while visiting keurig.com
Posted by: Sport22
Verified Purchase:Yes
My children gave it to me as a gift. I have loved it so much. I was extremely pleased with the service I received with replacing my Keurig when it burned.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Patnbob2
Verified Purchase:Yes
Disappointed that our 6 month old Keurig stopped working after only 6 months of use. I called customer service and was happy when they told me it would definitely be replaced. Replacement arrived quickly. Very happy, thank you
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: MEl T
Verified Purchase:Yes
Bought this same one less than a year ago had an issue I called Keurig and they replaced my coffee maker right away.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Don’t buy!
on June 13, 2022
Posted by: Louisa3
My 3rd such machine in less than 8 months died yesterday. The company has replaced the last two which was great customer service but I can’t continue to send so much plastic to landfill. There is something clearly wrong with this product. Horrible.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 27, 2022
Lets make this right. Having a functional coffee maker is important and we want to ensure that is what you have. Please give our Consumer Care team a call at 866-901-2739, we would love to help with this!
Written by a customer while visiting keurig.com
Posted by: JessicaP
Verified Purchase:Yes
My machine just stopped working and I am impressed with the customer service located in the United States. Sayurna, was attentive, cordial and professional and made the process of getting a new Keurig just PAINLESS!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: PaulMacCnj
Verified Purchase:Yes
Being a Keurig customer since 2009, the Multi-stream feature is a welcome upgrade, which extracts a lot more flavor from the grinds as compared to the single needle design. The coffee is bold tasting and very satisfying. Unfortunately, the K-Supreme has an overly sensitive thermal protection circuit. The descaling cycle or even brewing multiple cups of coffee in rapid succession can trip the circuit. To make matters worse, it doesn't automatically reset as it cools and there's no external reset button. Basically, once that circuit trips the maker is bricked. This is a very poor design. Sure, Keurig will send you another brewer, but the issue shouldn't be happening. It's inconvenient for the customer to wait for the replacement maker, and it's bad for business when products need to be replaced often. It's too bad that this is happening because when this maker works it makes the best cup of coffee that Keurig has offered.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: LAURIEJANICE
Verified Purchase:Yes
BEST COFFEEMAKER EVER. DEFINITELY RECOMMEND. WE LOVE KEURIG AND WILL ALWAYS BUY.
I would recommend this to a friend!
Written by a customer while visiting keurig.com