Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Coffee Maker with MultiStream, 4 Brew Sizes, 66 oz Reservoir - Black
Average customer rating
4.3
(6,403 Reviews)
Rating breakdown 6,403 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
560
83%of customers recommend this product.
(
4,954 out of
5,990)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Coffee Maker with MultiStream, 4 Brew Sizes, 66 oz Reservoir - Black
Customer Rating
2
Descale
on January 13, 2022
Posted by: Pondcrew
I bought this a few months ago and I love it. I use it everyday. I use Reverse Osmosis water in it and twice now I have gotten an error message to descale. Why? It’s reverse osmosis water. The error code won’t go away even if I run the descale program without the descale solution. I called Keurig up and the lady on the phone had me read the serial number off of it and so some trouble shooting. Then said I needed to have it replaced and we would do it under warranty. After being on hold for 20 minutes, they hung up on me. They had asked me for my number and address as well as email. You would think that after being disconnected they would call you back. Was I disconnect or hung up on on purpose.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Glokaz
Verified Purchase:Yes
We've had it for two weeks and it works great. Love the grey color - looks nice in our kitchen.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: rose kryw
Verified Purchase:Yes
I purchased 2 Keurigs and will purchase another when it goes due to company standing up for its quality.very pleased
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Mary quite
Verified Purchase:Yes
I absolutely love the canister handle that makes adding water a breeze. The coffe is hot and delicious every time
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
I did love this until it quit woring
on January 13, 2022
Posted by: pamelaannj
This is the 2nd Keurig that I have owned. I purchased the K-Supreme coffee maker 8 months ago. After 7 months it just quit working. Thought at first I blew a fuse, because nothing was lighting up, tired another plug in and the same thing. And of course there is only a 30 day warranty. when they work, I absolutely love them, just wish they would last a little longer.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Mlw42
Verified Purchase:Yes
This was a replacement. Thank you Keurig for your taking care of this for me. Your staff was very helpful, and very kind. I appreciate it so much.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Carollyn11
Verified Purchase:Yes
Love this machine! Works great and is so convenient! Also love their Customer Service! They back all their products!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Gbiz
Verified Purchase:Yes
First off, I love this coffee maker. It’s easy to operate and brews very well! That being said, when I got to the descale process and followed the instructions it broke my machine. If you follow the descale process verbatim it could trip a thermal protection switch in the machine that you can’t easily reset. There’s other instances out there of this happening and videos online that show how to tear your machine apart to fix it, but you shouldn’t have to do that. Kudos to Keurig for their excellent customer service and getting me a prompt replacement. For anyone who is buying this or has the unit already, when you get to the descale process, WAIT 10 MINUTES between brews when you get to that part. I tried it out on my new machine and it gives enough time to cool off between cycling water through. Hope this helps someone and saves Keurig some hassle sending out replacements!
I would recommend this to a friend!
Written by a customer while visiting keurig.com