I bought my coffee maker in July last year stopped working in May. I called the warranty service on Monday did what they ask and they shipped me a replacement right out had it by Thursday. Very pleased with the warranty service. And the agent was ver nice and pleasant to work with.
I went to descale and the unit overheated. I had to go through the warranty process of a new one. Look it up. It’s all over the internet. Owned less than a year.
Wow! I was very disappointed when my new Keurig quit working after only a short time. Called Keurig to scream and shout, No I don't have my receipt, No I don't remember where I bought it! Wait, What? Keurig rep say's no problem. Humm. What is she up to? Then she said a new one was on the way! Whaaaaat! Few days later, new Keurig arrived at my door. Thanks Keurig! Don't mess with a guys coffee! Happy day.
I have had 3 Keurig coffee makers prior to the one I own presently. I purchased a new K-Supreme Single serve coffee maker in January and it quit working when I did a descaling last month ( May). The Keurig service department responded to me instantly and replaced my non-working unit with-in a very few days. Not only get a great cup of coffee from a Keurig coffee maker but they back their product and service their customers after the sale. I will always own a Keurig because they care about retention and their customers . Thanks
This was a warranty replacement unit. Could not get the descale button to quit flashing. After many back and forth conversations and emails on my purchase receipt and pictures if unit I finally got a replacement. Thank you Keurig for coming through.
I had a rather complicated warranty issue, and Kuerig worked with me and replaced my coffee maker. I am very happy with their customer service and their products.
This is my fourth Keurig coffee maker through the years good luck with the first one like this they sent a replacement hoping this one lasts longer than 5 months