Bought mine less than one year ago and just stopped working one day. Contacted customer support, Excellent service. Easy replacement. More than what I expected to happen. Very thankful, I only hope that this one is also covered in the event of it ever happening again.
I received my K-Supreme as a Christmas gift from my daughter and as an avid coffee drinker - I immediately began to enjoy using it. Unfortunately, ther was a problem with the descaling. I placed a call to the customer service team and after trying to solve the issue over the phone - they offered me a replacement which was shipped directly to me within 10 business days. Nothing speaks higher of a company than their customer service. I am thrilled with my new K-Supreme and I have already shared this with family and friends.
Had my kerig 4-5 months and had a problem after descaling. Soon after , couldn't get it to power on. Easy customer service, replaced with new product. Working fine at this point.
This was a replacement for a defective replacement I got 10 months ago. That unit was a replacement for the the one purchased 4 months before that. In the first case the descale light would no go off. This time it would stop at 4 oz no mater what size I set at. But even the replacement comes with a one year warranty. And after 20 minutes with a rep trying every solution they just sent another.
I have a love/hate relationship with the Supreme version. I like the 5 hole method. Better coffee but I'd still like it hotter. I'm told the new model you run with your phone hasthat option but i don't want to use my phone to make coffee so I'll soldier on and hope this one gives me a year of service.
I purchased this a year ago, and have had trouble de scaling it, So I called Keurig and they replaced the unit, I am only hoping this one will be willing to de scale. If not I will be moving on to another product.
I have had several Keurig K-Cup Coffee Makers but the K-Supreme I like the best because it heats instantly so no waiting for that morning cup of coffee.