Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Average customer rating
4.3
(6,405 Reviews)
Rating breakdown 6,405 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
562
83%of customers recommend this product.
(
4,954 out of
5,991)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Customer Rating
1
Stopped working
on May 17, 2021
Posted by: BrenJ
Only used it a few weeks before it stopped working because the "water fill" light won't go off. If we unplug it and wait a while, it will work one more time before the "water fill" light comes on to stay again until it's unplugged and given time to reset. Very frustrating on a busy morning.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, May 19, 2021
We certainly wouldn't expect this from one of our brewers. Our Customer Care team will be happy to look into this further for you. Can you give them a call please? The number is 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
3
Miss my reusable cups
on May 18, 2021
Posted by: TPeter
This unit is attractive and I really do like it EXCEPT..... One needs a college course to use the "reusable" cup. What in the world was Keurig thinking?????? I almost sent this unit back but other than reusable cup I am pleased. It almost seems like Keurig is trying to force people to buy K-cups. By the way, I do use them most of the time .
Response from keurig.comBy Keurig, Consumer Care, May 25, 2021
Thank you for sharing this feedback on our My K-Cup Universal Reusable Filter. You'll find some helpful videos on our Support page: https://support.keurig.com/article?id=kA036000000XvloCAC&retURL=/apex/SearchResult%3Fq1=Video
Written by a customer while visiting keurig.com
Customer Rating
4
Leaks coffee grounds .
on May 20, 2021
Posted by: Barbara west
My keurig k-supreme leaks coffee grounds ,how can I stop this.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Sherill
Verified Purchase:Yes
Great size coffee maker that doesn't take up lot of space on my apartment countertop. I also like the fact that I can brew one cup of coffee instead of 4 and throw 3 away just to get a good cup of coffee for breakfast.
Written by a customer while visiting keurig.com
Customer Rating
1
Unreliable. Cannot recommend.
on May 24, 2021
Posted by: Jen P
I am now waiting for my 2nd warranty replacement K-Supreme. The first and the current machines worked for about 3 months, then started making only 2 oz at a time. Both were properly descaled with Keurig solution when prompted and received regular Keurig filter replacements. Either I am supremely unlucky or this model has issues. On a positive note, Customer Service both times has been great. I still trust Keurig, just not this model.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, May 28, 2021
Thank you for your review. We are confident our team will be able to address your concerns. If you ever need further assistance, please do not hesitate to call our Consumer Care at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Posted by: DesignsByCM
Verified Purchase:Yes
I am SO glad I got this coffee maker. I use it to make my coffees, of course, but I also use it for making my Southern Sweet Tea, my afternoon British Tea, my bedtime Senna Tea, etc. It heats the water to the perfect temperature for all these items. I just love how easy it is to keep the water tank filled up because it has a handle on it for easily moving it around. The water tank is also made of high quality acrylic, which I love. I got the white pot and it matches my kitchen perfectly.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Disappointed
on May 29, 2021
Posted by: Marie 1
I bought this Keurig several months ago and like another reviewer, it just quit working. It worked sporadically then for a month and then just quit. Very disappointed
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 1, 2021
That doesn't sound right. We suggest that you please call Customer Service at 866-901-2739 for assistance. Thank you.
Written by a customer while visiting keurig.com
Customer Rating
1
not happy
on May 29, 2021
Posted by: Dave12
I have bought 3 keurig coffee makers . First one lasted 8 years , 2nd one 3 years (wouldn't stop dispensing water) , 3rd one , K supreme , stopped completely at 2 months
(was sent a replacement under warrantee)
(was sent a replacement under warrantee)
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 1, 2021
Hi Dave, please give Customer Care a call at 866-901-2739. Our team will be more than happy to assist you with this issue. Thank you.
Written by a customer while visiting keurig.com