This actually was not a purchase. This was a replacement of a Christmas gift that lasted about a week. These are the worst coffee makers out. After so long there's always an issue with them will not purchase again.
I bought it a few months ago and then I had an issue with the closing of the lid probably because I used the wrong refiller cup that was not compatible but I called I explain and next thing I know they’re sending me a brand-new one
I bought this unit a few months ago and loved it. Unfortunately, one Sunday morning the power wouldn't come on. I called Keurig and spoke to a customer service rep. When she was unable to solve the problem on the phone, she immediately said she would send me a new machine...no need to return the one I had. It arrived within the week! Fabulous!
The design is great with this coffee maker, but the coffee is consistantly lukewarm. have had the machine replaced twice, the problem stays the same. lukewarm coffee. can't even put creamer in it. it then turns cold. so dissapointed
Having been a regular user I am NOT happy with this product. 12 oz cup does NOT fill up to capacity. The five prong piercing spills over with grinds making my coffee cup filled with grinds, and the bottom of cup holder gets dirty with coffee droppings AFTER I take out my coffee cup with drips which keeps on dripping AFTER I take off coffee cup. Not a good product