I like this coffee maker. The size is perfect and doesn’t take up a lot of counter space. Makes great tasting coffee and has a good selection of sizes.
We’ve been using Keurig's for over 10 years....from basic to fancy. Our last one was the one with the frother option. This little Keurig is the BEST one EVER! The 5 piercings brew a WONDERFUL cup of coffee! We got the silver sage, and it’s beautiful. We are ordering a second one for our RV. If you’re on the fence, hop over and get it.
Happy to have received my replacement K-Supreme after my initial K-Supreme died during its first brew and would not turn back on. I purchased this brewer because of its multi stream technology. I also do not like using single use K Cups so I purchased a reusable K Cup. Unfortunately every time I brew with the reusable K Cup it seems to leak water out the top when brewing. This water spills into the cup and dilutes my cup of coffee. I've read online that other people experienced this issue and believe the reusable K Cup doesn't fit snug enough in its position during brewing causing an imperfect seal when the pins hit the reusable cup. I would love for a Keurig representative to contact me about solutions to this water leakage when using reusable K Cups.
I initially requested a replacement brewer because mine stopped working. Customer service was great. We received our replacement machine within a couple of days. It's been only a few weeks, but the ER replacement brewer stopped working properly this morning. So frustrated.
while I was waiting for the replacement (2 months), I had to purchase a newer and cheaper coffee maker which is not near satisfied as this replacement item.
This machine absolutely makes a fast and delicious cup of coffee, my wife and I use this machine at least once or twice daily. We find the reservoir very easy to remove, fill and put back into place. However after approximately 90 days of use, you can add us to the long list of folks that descale the unit when prompted and then the unit will not power back on. I called customer service and was absolutely treated professionally and courteously. After going through their trouble shooting guide with no positive results, we were issued a replacement unit and it was shipped the same day and arrived in two days. I'm enjoying a cup from the new unit as I type this and want to thank Keurig for quickly honoring their warranty! Not sure if this has anything to do with this problem but the descaling instructions state it takes about 20 minutes to complete the descaling process and it did. But after 20 minutes of running the required cycles, the unit heats up quite a bit, perhaps the heat is shutting it down or flipping an internal circuit. Perhaps adding a reset switch or replacement fuse would help. Would recommend the unit and thanks to Keurig for standing behind their product.