I had my original Keurig for nine months and then one day it stopped working. I called Keurig, they email me instructions. I sent info in and in a few day there was my new Keurig. Love it! Thanks You Keuirg!
I love how ease it is to fill the water reservoir. The coffee taste better with the new system of water is dispersed into the Kcup. The only draw back it that making a cup is slower.
When we could not get the descale light to go off after several descaling attempts, I called the company to ask what I should do. They replaced the coffee maker!
I bought this for my husband that has had a stroke & has limited ability & this is made so he can make his own coffee & gives him freedom/independence.