Customer reviews from keurig.com
Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Average customer rating
4.3
(6,405 Reviews)
Rating breakdown 6,405 reviews
5 Stars
4,581
4 Stars
656
3 Stars
356
2 Stars
250
1 Star
562
83%of customers recommend this product.
(
4,954 out of
5,991)
Customer Reviews for Keurig - K-Supreme Single Serve K-Cup Pod Coffee Maker - Black
Posted by: Gatto
Verified Purchase:Yes
We have had the machine for about 3 weeks and it is doing a good job so far. Hope it will do well when descaling time rolls around. Thanks for your help. D
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Ok but could be better
Verified Purchase:Yes
Have to hit two buttons to get my full cup of coffee
Response from keurig.comBy Keurig, Consumer Care , May 11, 2022
Thank you for taking the time to share your review. We appreciate the feedback!
Written by a customer while visiting keurig.com
Posted by: Elyse
Verified Purchase:Yes
My Keurig needed to be replaced and the company was wonderful to work with. The customer service representative(s) provided "old fashioned" service which was a delight. Everything was taken care of so quickly, we ALMOST didn't miss not having it!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Cathie1954
Verified Purchase:Yes
I love the new color and it is so quiet compared to my single Keurig w/o attached water. Negative --i have had several times that the pods have exploded and coffee had gone all through my coffee. Had to clean out kuerig and wasted pod. They were authentic kuerig pods. Hopefully this will stop.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care , May 19, 2022
We're so glad to hear you're enjoying your K-Supreme Plus Cathie!
With regard to the issue you are experiencing with pods, we suggest doing regular needle maintenance to prevent this from happening. We have a helpful video of this process on our support page:
https://support.keurig.com/?kmContentId=1014889&page=shell&shell=knowledge-article
If you are still experiencing an issue with your pods please reach out to our Consumer Care team at 866-901-2739. We are here to help!
With regard to the issue you are experiencing with pods, we suggest doing regular needle maintenance to prevent this from happening. We have a helpful video of this process on our support page:
https://support.keurig.com/?kmContentId=1014889&page=shell&shell=knowledge-article
If you are still experiencing an issue with your pods please reach out to our Consumer Care team at 866-901-2739. We are here to help!
Written by a customer while visiting keurig.com
Posted by: DInaG
Verified Purchase:Yes
I bought a Keurig a few months ago and had to have it replaced as it wasn’t functioning properly. I contacted the Keurig warranty department and they were pleasantly responsive. They gave me instructions on how to submit a warranty request via email and viola, I had a new Keurig within a few days. Best experience dealing with a warranty!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Charliebob
Verified Purchase:Yes
We received the new maker for the replacement. And want to thank you for your great service.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Iran
Verified Purchase:Yes
Unable to clear problems after discussing with an associate. Provided info to secure a warranty replacement.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Cheeks
Verified Purchase:Yes
My UNIT was one month out of warranty and it stopped working. Called customer service and they sent me a new unit which I received in 3 days. Exceptional customer service!!!
Tom Y
Tom Y
I would recommend this to a friend!
Written by a customer while visiting keurig.com