Only had this Keurig for 6 months and it stopped working while descaling. Apparently this is a defect on this model. Luckily Keurig replaced the unit without difficulty.
KEURIG was great when it came to replacing an under performing unit but the new KEURIG Supreme lacks the quality and good performance of past models. The pump is a lot quieter, but it splatters all over the counter top when brewing. The descale light doesn’t go out and overall it just is of the same quality as prior units (I’ve now owned three). It’s just a disappointment all together. I’d pay more for a better quality unit that puts the coffee in the cup.
Is a replacement for one we had a descaling problem with. This one the filter tower did not fit tight so was leaking, fortunately we had the old one that fit tight.
Recently, after a call to Keurig about my defective K-Supreme coffee maker (the "descale" light would not stop flashing after the descale process was completed), I was pleased to be provided with a new replacement similar coffee maker. However, after using the new coffee maker several times since I received it, the new unit is defective also, with an entirely different defect. I prefer a 10 ounce size cup but, when I press the 10 ounce button, the unit has dispensed the incorrect amount about half the time (usually 6 ounces). This morning I pressed the 10 ounce button, and got 2 ounces! With the same pod in the unit, I again pressed the 10 ounce button, and got another 2 ounces. Again with the same pod, I pressed the 6 ounce button, bringing the total quantity to the desired 10 ounces (these amounts were all verified by dispensing the coffee into a glass measuring cup instead of a mug). The 6 and 12 ounce buttons seem to be working, although I only tested each a couple of times, but the 8 ounce button once dispensed about 6 1/2 ounces. I am SO disgusted with Keurig - the quality of the products has obviously fallen drastically from the first Keurig coffee maker I had used for many years previously. I'm not sure yet what I will do - I may go back to using the first defective unit, because it always at least dispensed the correct amount, and I guess I can live with the flashing descale light until I replace the coffee maker with another brand.
I bought the coffeemaker and was heart broken when it was broken. Called Kerrigan, they were wonderful. With ease and respectfulness they replaced our coffeemaker within 2 weeks. Have bought Keurig in the past and will buy again in the future. Thank you Keurig.
I bout my Keruig in December. Early Jan it just stopped working and wouldn’t power on. I called Keruig and they sent me out a new machine. Love my Keruig!!