I had problems with my Descale light continuing to blink, after descaling it two times in a week and following all instruction to turn it off. I called Keurig customer service, told them about the problem, they asked for serial number, and then said they'd replace just like that. One week later my new K-Supreme arrived and back to enjoying my coffee in a blink of a minute. Very Kool of Keurig. Kustomer for Life.
I had a problem with my Keurig Supreme. It was still under warranty. Keurig had great customer service. They walked me through the troubleshooting and sent out a replacement right away.
I've had my Keurig Supreme for 1 year; it was a Christmas gift from a friend. I have really enjoyed it, but I am so glad I sent in the warranty post card. When it stopped working, I contacted Keurig and it was replaced without any hassles. Now, I'm back to enjoying my favorite cup of coffee, tea and hot chocolate each day. It's the best!
So far so good. It is still too early to tell. This is about my fourth Keurig The first two were Cuissinart Keurig. They were wonderful, they lasted a long time. The next 2 Keurigs I got were not good quality & didn’t last very long. It’s seems like they are cheaper made all the time. I hope this one lasts I won’t buy another Keurig if this doesn’t last.
I bought this just short of a year ago and it stopped working...no power...nothing. Keurig sent me a new machine in 2 days! Very happy with their customer service!
This is a replacement of the the same system which “spit” all over the sides of the cup while brewing and often leaves grounds in the cup. I only use Keurig pods and I use a tall mug. That being said the coffee drips quickly and is hotter than my older Keurig model.